HOW TO GET THROWN UNDER THE BUS IN A MILLION WORDS OR LESS:
A person has been bawling like a wean-sick calf about a minor amenity in his apartment that does not function up to his high standards. Mind you, 5 other dwellers have a similar amenity and one has an identical item and they all are satisfied with the performance. This is real prince-and-the-pea-type shit. You'd think this ruined his life. Yeah, it may have been less-than-ideal if you're enough of a milquetoast to notice an unsatisfying level of froth from your Mr. Bubble product, but a regular guy wouldn't see this as a malfunctioning feature. (A real man would never even use this feature - so says my ruggedly heterosexual Marine brother-in-law)
Anyway, he complained in June about this feature, and I lined up technicians for repair just to assuage his tender sensibilities. One tech threw it over to another and the complainant said he wanted to coordinate the repair. I let him, and the he - the complainant - dropped the ball - the tech didn't show, and he didn't bother to tell anyone in the office until 6 weeks later. July 31 (hello - remember that some stressful shit compromised my immune system and I got pneumonia? THIS is part of the reason why) I arranged once and for all for a new tech to come finish it. I told the receptionist on the phone "I AUTHORIZE you to do whatever is necessary to complete this repair, regardless of price."
Little did I know I'd be in hospital the day repair was taking place. They went to the office for authorization ANYWAY after I'd greenlighted it on the phone in advance, and the price of repair was daunting to my temp replacement so she threw it up the chain of command in the company where it landed with the owner who kiboshed the repair. Owner then proceeded to do nothing to find an alternative solution to the problem, leaving the person stewing and getting all the more angry at me for the ensuing 3 weeks until I returned to work.
Flash forward, and the person now blames me for every time this was not completed (even though I was out of the office/in the hospital/sick for an entire month of the ordeal) and went directly to the owner of the company (who conveniently failed to mention that he personally ash-canned the last repair attempt when I had it set up 8 weeks ago). Owner called me up and proceeded to bawl me out about not fulfilling my responsibilities saying that I need to learn to deal with people and not just hand problems over to other people to solve. Throwing me under the bus, in other words and acting like some big hero to the gasbag. When owner called me Friday, he knew I was in the office with new prospects and was not free to respond frankly. Actually, I should have, but I can't stand dragging people into a ridiculous stink like that - it's a toxin that ruins the day of anyone it touches.
What can you do? Thank goodness I have options and an exit strategy planned, but for now, it's a steaming plate of nastiness I'd rather not be served. Watch this space. Oh honey, I could tell you some things. I've seen shit that'll turn you white.