Friday, April 29, 2011
On what inspires customer service.
I recently had the misfortune of having a crap customer reassigned to me from another representative at my company. I've learned firsthand why the customer was unsatisfied with the previous rep: this customer's a nasty piece of work and certainly would not inspire someone to go above and beyond, and perceives every unexpected turn as a slight against him by the service rep.

When I have courteous and polite people to deal with, I'll exhaust all resources to engineer a good outcome for them. I'll do my best at every turn, but when I'm badly treated, I'm certainly not going to open myself up to further opportunities to enjoy more abuse.

I really wonder what people think they are accomplishing when they threaten, bark orders and serve up heaping helpings of withering contempt to the people who assist them in service positions? Such people think they can intimidate other folks into doing a better job. Not so, I say.

These are precisely the same people who probably routinely send food back to the kitchens of restaurants they frequent. I am sure they are in part frustrated by the generally poor quality of service they encounter, because they merit no better. I guarantee you they have ingested more than a bit of someone else's bodily fluids. I mentioned this to one such person once, citing the likelihood there'd be extra additives in their replacement plate of hash, and they said, aghast, "they wouldn't dare." Guess what, sweetie? They totally dare. They were probably hugging themselves with glee as they peeked from the kitchen and watched you nom up their spittle. Or worse.

Bon appetit.
Written by phlegmfatale
9 cared enough to comment!


Name: Phlegmfatale
Location: Elsewhere, Texas, USA

I'm not whining;
I'm unburdening.
FATALE ABSTRACTION


Learn more here



September 2002

November 2002

January 2003

March 2003

June 2003

July 2003

August 2003

September 2003

October 2003

November 2003

December 2003

January 2004

February 2004

March 2004

April 2004

May 2004

June 2004

July 2004

August 2004

September 2004

October 2004

November 2004

December 2004

March 2005

April 2005

June 2005

July 2005

August 2005

September 2005

October 2005

November 2005

December 2005

January 2006

February 2006

March 2006

April 2006

May 2006

June 2006

July 2006

August 2006

September 2006

October 2006

November 2006

December 2006

January 2007

February 2007

March 2007

April 2007

May 2007

June 2007

July 2007

August 2007

September 2007

October 2007

November 2007

December 2007

January 2008

February 2008

March 2008

April 2008

May 2008

June 2008

July 2008

August 2008

September 2008

October 2008

November 2008

December 2008

January 2009

February 2009

March 2009

April 2009

May 2009

June 2009

July 2009

August 2009

September 2009

October 2009

November 2009

December 2009

January 2010

February 2010

March 2010

April 2010

May 2010

June 2010

July 2010

August 2010

September 2010

October 2010

November 2010

December 2010

January 2011

February 2011

March 2011

April 2011

May 2011

June 2011

July 2011

August 2011

September 2011

October 2011

November 2011

December 2011

January 2012

February 2012

March 2012

April 2012

May 2012

June 2012

July 2012

August 2012

September 2012

October 2012

November 2012

December 2012

January 2013

February 2013

March 2013

April 2013

May 2013

June 2013

July 2013

August 2013

September 2013

October 2013

November 2013

December 2013

January 2014

February 2014

March 2014

April 2014

May 2014

June 2014

July 2014

August 2014

September 2014

October 2014

November 2014

December 2014

January 2015

February 2015

March 2015

April 2015

May 2015

June 2015

July 2015

August 2015

September 2015

October 2015

November 2015

December 2015

January 2016

February 2016

March 2016

April 2016

May 2016

June 2016

July 2016

August 2016

October 2016

December 2016

January 2017

March 2017

April 2017

May 2017

June 2017

July 2017

October 2017

Who links to me?